Refund Policy
At vdoarts, we are committed to delivering high-quality, personalized services including graphic design, video editing, video production, and web development. Your satisfaction is extremely important to us, and we strive to meet or exceed expectations with every project. However, we also recognize that in some situations, things may not go as planned — and for those cases, we offer a clear, fair, and transparent refund policy.
This Refund Policy outlines the conditions under which refunds may be granted, how refund requests are handled, and what steps you need to take if you are dissatisfied with our service. We encourage you to read this policy carefully before placing an order, and to contact our support team if you have any questions or concerns about your project or payment.
Overview of Refund Policy
Our refund policy is designed to ensure fairness, transparency, and protection for both clients and service providers. At vdoarts, we take every project seriously and strive to deliver high-quality personal services, including graphic design, video editing, video production, and web development. However, we understand that circumstances may arise where a refund is necessary.
This policy outlines the conditions under which refunds are granted, the process for requesting them, and the responsibilities of both parties. By placing an order with vdoarts, you acknowledge and accept the terms outlined in this refund policy. Our goal is to offer you peace of mind while ensuring reasonable protection for our team’s time and effort.
We process refunds in accordance with the principles of professionalism, client satisfaction, and responsible project handling. Please read the full policy before submitting a request.
Eligibility for Refunds
Refunds are available only under specific conditions. Most commonly, you are eligible for a refund if we have not yet started working on your order or if the final delivery fails to meet the scope of work clearly promised in our communications.
Our services begin approximately 6 hours after the order is placed, allowing a grace period for users to confirm their purchase was not made in error. After this window, we assume the order is intentional and begin work. Refunds requested before work begins are typically approved in full.
Eligibility criteria include:
No work has started within 6 hours of the order.
The work delivered differs significantly from what was promised.
Major technical errors or failures in the final output.
Failure to meet agreed-upon deadlines (unless caused by the client).
Grace Period for Cancellation
To prevent accidental or mistaken orders, we offer a 6-hour grace period after payment during which you may cancel the order and receive a full refund—no questions asked. This window applies to all services unless otherwise agreed upon in writing.
This grace period is automatically calculated based on the order timestamp. You do not need to give a reason to cancel within this timeframe. After 6 hours, cancellations will fall under the “Work Commencement” policy and will not be eligible for a refund unless additional criteria are met.
To cancel during the grace period:
Contact support with your order ID within 6 hours.
Include a brief reason (optional, but appreciated).
Confirm refund preference (original method or credit balance).
Work Commencement and Refund Lock-in
Once work on your order has commenced, refund eligibility becomes limited. Since our services are labor-intensive and time-bound, we consider any initiation of work—such as script writing, design drafts, raw footage review, or developer setup—as the beginning of the project.
At this stage, only partial refunds may be granted, and only in rare cases where significant deviation from the original scope occurs. By confirming an order and allowing the grace period to lapse, you authorize us to begin work and accept the refund lock-in.
Indicators that work has started:
Receipt of a “work started” email or dashboard update.
Sharing of concepts, drafts, timelines, or project files.
Active communication or consultations regarding the project.
Use of client-provided assets (e.g., footage, images, text).
100% Refund Guarantee for Unfulfilled Promises
We stand by the quality and integrity of our services. If we fail to deliver what was clearly promised—such as missing core project elements, delivering completely irrelevant results, or violating agreed-upon quality standards—you will be eligible for a 100% refund, even if the project has begun.
This guarantee protects you from:
Delivery of incorrect service types.
Total lack of output or deliverables.
Output that is entirely different from project briefs or confirmed plans.
Failure to complete within an agreed time with no communication.
All refund requests in such cases will undergo internal review and, if validated, be processed promptly with a written explanation of findings.
Refunds for Quality Disputes
Quality is subjective, but we take feedback seriously. If you believe that the final deliverable does not meet professional standards or falls significantly short of your expectations, you may request a refund. These disputes are resolved on a case-by-case basis.
To be eligible for a refund on quality grounds, you must:
Provide detailed, constructive feedback highlighting the issue.
Share comparisons to the originally agreed style or format.
Allow us at least one revision attempt to resolve the problem.
Refunds may be partial or full depending on the scope of deviation and our ability to correct the work.
Refunds After Revisions
We include reasonable revisions in most of our service packages. If we have already provided multiple revisions and the core issues remain unresolved, you may be eligible for a partial or full refund depending on the time spent and results achieved.
In cases where:
Multiple revision rounds do not resolve your concerns,
Final delivery continues to deviate from the brief,
Or the output remains unusable,
You may escalate the matter for review. However, if your revision requests involve scope creep or entirely new directions, refunds may not be granted.
Non-Refundable Situations
Certain circumstances do not qualify for a refund. We clearly state these to ensure mutual understanding and transparency from the start.
Refunds are not granted if:
You change your mind after the grace period has expired.
You delay or fail to provide necessary input, files, or instructions.
You approve drafts and then request cancellation.
You request services outside the original scope without payment.
You are dissatisfied due to personal preference changes unrelated to the work’s objective quality.
We encourage open communication to minimize such issues before work begins.
Payment Disputes and Chargebacks
Initiating a payment dispute or chargeback without first contacting us may result in immediate suspension of your account and cancellation of ongoing services. We believe in resolving issues through respectful, documented communication.
If you have a concern about billing or delivery:
Contact our support team directly.
Provide a clear explanation of the issue.
Allow up to 7 business days for a fair resolution.
Unauthorized chargebacks can lead to:
Disqualification from future services.
Legal action or debt collection for completed work.
Termination of account access and removal of deliverables.
Refund Request Procedure
To submit a refund request, please follow our official procedure so we can process your claim efficiently. All refund inquiries are reviewed by a dedicated support agent within 1–3 business days.
Steps to request a refund:
Email support@vdoarts.com with subject line: “Refund Request – [Order ID]”
Clearly explain your reason for the request.
Attach supporting materials (screenshots, drafts, brief comparisons).
Indicate your preferred resolution (revision, partial refund, full refund).
Await confirmation and next steps from our support team.
We strive to process refunds within 5–10 business days after approval, depending on your payment method.
Refund Processing Timeline
Once a refund is approved, we begin processing it immediately. However, the actual time it takes for the funds to reflect in your account depends on your payment method, bank, or financial institution.
Here’s the general refund processing timeline:
- Credit/debit cards: 5–10 business days
- Digital wallets (e.g., PayPal, UPI): 2–5 business days
- Bank transfers: 7–15 business days
We provide confirmation of refund approval and a transaction reference. If your refund is delayed beyond the expected timeline, please contact your bank first before reaching out to our support team for follow-up.
Partial Refunds
In certain situations, a partial refund may be the most appropriate resolution. This often applies when some work has already been completed, but issues arise that impact overall satisfaction or usability.
Situations that may qualify for a partial refund include:
Project partially completed before cancellation
Minor quality or scope discrepancies that don’t justify a full refund
Missed deadlines with partial delivery
Client delays contributing to project issues
We calculate partial refunds based on time spent, deliverables provided, and project complexity. The final amount is communicated clearly before issuance.
Refunds for Duplicate Payments
If you accidentally make two or more payments for the same order or service, we will refund the duplicate amount(s) in full. These cases are treated as priority, and verification usually takes less than 24 hours.
To report a duplicate payment:
Email support@vdoarts.com with proof of transaction
Include the payment method and order reference
Clearly identify which payment was duplicated
Refunds for duplicate payments are processed without any deductions or dispute, assuming no fraud or abuse is involved.
Subscription Refunds
In the event that we offer a subscription-based service in the future (such as ongoing design support or monthly editing packages), the refund rules will differ slightly from one-time service orders. Subscription refunds are typically not available once the service period has begun.
We may, however, offer refunds in these cases:
A technical error causes you to be charged after canceling
The service was not accessible or functional during your paid period
You were billed without receiving the promised benefit or delivery
Subscription services (if launched) will be governed by their own terms, but we will always prioritize fairness and transparency.
Communication Requirements for Refunds
To protect both parties and ensure fair outcomes, clear communication is essential. Refund requests must be accompanied by:
A reasonable explanation of dissatisfaction or error
Relevant documentation (brief, expectations, examples)
An opportunity for us to address or resolve the concern
We reserve the right to deny refund requests submitted without clear context, vague complaints, or abusive language. Our team is here to help, and we expect respectful dialogue from all parties.
Effective communication allows:
Faster resolution
Accurate review of your situation
Better outcomes for future clients with similar issues
Refunds for Missed Deadlines
We understand that timely delivery is crucial, especially for projects with fixed publication or launch dates. If we miss an agreed-upon deadline without prior communication or client-caused delay, you may be eligible for a partial or full refund, depending on the situation.
Factors considered:
Severity of delay (hours, days, etc.)
Whether the delay rendered the output unusable
Whether the delay was caused by missing information from the client
Whether advance notice or rescheduling was communicated
Timeliness is part of our quality promise, and delays without just cause are taken seriously.
Refunds for Service Misunderstandings
If you mistakenly purchase the wrong service due to unclear expectations, we may issue a refund or offer a credit to use toward the correct service. This applies only when no work has started and the misunderstanding is reported within the grace period.
Examples include:
Ordering a static web page instead of a dynamic one
Booking a short video edit when you needed a full production
Paying for graphic design when you meant to request branding consultation
Always clarify your needs with our team before payment if you’re unsure which service is appropriate.
Repeated Refund Requests and Abuse
We monitor refund activity to protect against abuse. Repeated refund requests for multiple projects or fabricated dissatisfaction claims may result in account review, limitation, or permanent ban.
Abuse includes:
Frequent refund demands with no constructive reasoning
Attempting to get free services via chargebacks
Deliberately providing false briefs to later dispute the result
Using multiple accounts to exploit refund policies
We reserve the right to refuse future service to users who abuse refund privileges, while still upholding fairness in each individual case.
Alternative Resolutions to Refunds
In cases where a refund may not be ideal or possible, we may offer alternative resolutions to ensure your satisfaction. These options are completely optional and presented as alternatives—not forced compromises.
Alternative options may include:
Reworking the project at no extra charge
Offering service credit for future use
Assigning a different team member to re-attempt the work
Delivering an additional asset (e.g., extra video edit, bonus graphic)
You are always free to decline alternatives and proceed with a refund request if eligible. These options exist to give you more control over your experience with us.
Final Authority and Policy Changes
vdoarts reserves the right to interpret and apply this refund policy on a case-by-case basis. While we strive to follow consistent rules, the nature of creative and digital services requires a degree of flexibility. Final decisions on refund disputes will be made by our support and quality assurance team.
We may also revise this policy periodically based on legal updates, service changes, or client feedback. The latest version of the policy will always be available on our website. Your continued use of our services after changes implies agreement with the updated terms.
To stay informed:
Check this page regularly
Subscribe to service updates
Contact support for clarifications on unclear points
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