Privacy Policy
Effective Date: April 15, 2025
Welcome to vdoarts. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal and non-personal information. It also outlines your rights and choices regarding your data. By using our website (www.vdoarts.com) and services, you agree to the practices described in this Privacy Policy.
Information We Collect
At vdoarts, we collect both personal and non-personal information to deliver a customized and efficient experience. Personal information refers to any data that directly identifies you as an individual. This may include your full name, email address, phone number, and billing information. We gather this data when you register an account, make purchases, or contact our support team.
Non-personal information, on the other hand, includes aggregated or technical data that doesn’t identify you individually. This might involve your browser type, device model, operating system, IP address, and user behavior such as pages visited and time spent on the site. These details help us understand user preferences and improve overall performance.
Some of this information is collected automatically through tools like cookies and analytics software, while other data is submitted directly by you. We are committed to collecting only what is necessary and using it responsibly.
Types of information we collect include:
Full name and contact details
Billing and payment data (via Paddle)
Browser and device identifiers
IP address and geolocation data
User interactions and usage patterns
Use of Collected Information
- We use your information to provide, maintain, and enhance our services. For example, we need your personal data to process transactions, deliver services, and respond to inquiries. Your user preferences also help us tailor content, notifications, and promotions that are more relevant to your needs.
Beyond these core functions, we use non-personal information to analyze trends, administer our website, and ensure platform stability. Aggregated data provides us with valuable insights into how our users engage with the platform, allowing us to make informed decisions for development and design.
Rest assured, all data usage aligns with applicable privacy laws and your user rights. We do not engage in excessive or unnecessary data collection, and our goal is always to respect and protect your digital identity.
We use your data to:
Facilitate account creation and secure login
Process payments and manage subscriptions
Provide customer service and support
Analyze usage to improve features
Personalize user experience
Payment Information and Paddle
- We partner with Paddle, a reputable global payment processor, to handle all financial transactions on our platform. This ensures that your payment data is processed securely and in compliance with the highest international standards such as PCI-DSS (Payment Card Industry Data Security Standard).
When you make a payment, your credit card details are not stored on our servers. Instead, Paddle encrypts and processes your transaction externally. We only receive a payment confirmation and summary, which includes non-sensitive details like transaction ID and the email address used for purchase.
Using Paddle provides an additional layer of security and reduces the risk of fraud. If you have any questions about a transaction, refunds, or payment failures, both our support team and Paddle’s customer service are available to assist.
Paddle handles:
Secure processing of credit/debit card payments
Compliance with global financial regulations
Email notifications for purchases
Refund and billing issue management
Protection against fraud and abuse
Cookies and Tracking Technologies
- Cookies are essential tools that help enhance your experience on vdoarts. These are small text files stored on your device that allow us to remember your login status, preferences, and past interactions with our platform. Some cookies are set by us, while others come from third-party services like analytics providers.
Tracking technologies also help us understand how users navigate our website. For instance, they reveal which pages are most popular, how long users stay on a page, and what actions are taken during each visit. This data helps us make better design and content decisions.
You can control cookie settings through your browser, and in some regions, we offer cookie consent banners for additional transparency. Please note that disabling essential cookies may impair site functionality.
We use cookies to:
Maintain user sessions and login status
Analyze website traffic and engagement
Provide language and region-based preferences
Support marketing campaigns and ads
Measure site performance and bug reports
Email and Communication
Communication is a vital part of our service delivery. We may contact you via email for reasons such as verifying your account, confirming transactions, providing updates, or responding to support tickets. These communications are considered essential and are not subject to unsubscribing.
However, we also offer optional promotional and marketing emails. You can choose whether or not to receive these emails by opting in during registration or updating your preferences in your account settings. We respect your inbox and strive to ensure all messages are relevant and valuable.
Your privacy is our priority, and we do not sell or share your email address with third-party marketers. All email campaigns comply with anti-spam laws like the CAN-SPAM Act and GDPR.
You may receive emails related to:
Account creation and security alerts
Order confirmations and billing receipts
Updates to terms and policies
Product announcements and new features
Newsletters and limited-time offers
Data Retention Policy
We keep your data only for as long as necessary to fulfill the purposes described in this policy. For example, we may retain your email and order details to manage your subscription or respond to future inquiries. Some records are also required for legal or tax purposes.
Once your data is no longer needed, we take appropriate steps to delete or anonymize it. You can request account deletion at any time, and we will process the removal of associated personal data unless legal obligations require otherwise.
Our data retention policy ensures that we do not store information indefinitely and that all retention practices align with industry standards and privacy regulations.
Data is retained:
As long as you maintain an active account
For transaction records (usually 7 years for tax laws)
To comply with legal and regulatory duties
For resolving disputes and enforcing agreements
In anonymized form for analytics and research
Data Security Measures
We implement a variety of security measures to ensure the integrity and confidentiality of your data. This includes SSL encryption during transmission, firewalls, secure hosting environments, and intrusion detection systems to monitor for suspicious activity.
Access to personal data is restricted to authorized personnel who are trained in data protection protocols. We also conduct periodic reviews and audits of our systems to detect and correct vulnerabilities proactively.
While no digital system is completely immune to breaches, we are committed to continuously enhancing our defenses and encouraging users to adopt strong passwords and two-factor authentication when available.
Our security practices involve:
SSL/TLS encryption for all data transfers
Secure server infrastructure and backups
Regular security updates and patches
Limited access to personal data
Monitoring systems for early breach detection
Sharing of Information
- We do not sell, rent, or trade your personal information to third parties. However, we may share certain data with trusted partners who assist us in delivering our services. These may include cloud hosting companies, customer support platforms, analytics services, and our payment processor Paddle.
All partners are contractually obligated to keep your data confidential and to use it only as necessary to provide their services. We carefully vet all third parties to ensure they adhere to data protection best practices.
Information may also be shared when required by law or to protect the rights and safety of vdoarts, our users, or the public.
We may share data with:
Paddle (for secure payment processing)
Hosting providers (for website uptime and access)
Email delivery systems (e.g., for notifications)
Analytics and performance monitoring tools
Legal authorities when lawfully requested
Legal Basis for Processing
- Our processing of your data is supported by a valid legal basis, as required by privacy laws such as the GDPR. We only collect and use personal information when we have a lawful reason to do so, including your consent, contract necessity, compliance with legal obligations, or legitimate business interests.
For example, we rely on contract necessity to manage your subscriptions and on legal obligations to maintain tax records. We may also use legitimate interest to prevent fraud or improve services, provided it does not override your privacy rights.
If we ever process your data based on consent, you have the right to withdraw it at any time by contacting our support team.
Our legal bases include:
Your explicit consent for optional features
Contractual obligations to fulfill services
Legal compliance with taxation and auditing
Legitimate interests in improving usability
Defense of legal claims and prevention of abuse
User Rights Under Privacy Laws
- Depending on your location, you may have enhanced rights under laws such as the GDPR (EU), CCPA (California), or similar regulations. These frameworks are designed to give you greater control over your personal information and how it’s used.
We respect and uphold these rights by offering transparency, access, and control over your data. You can review your information, request corrections, or ask us to delete your data entirely. We will respond to all verified requests within the timeframes required by law.
To initiate a request, please contact our support team. We may require verification of your identity to protect your data from unauthorized access.
Your rights may include:
The right to access, correct, or delete your data
The right to restrict or object to certain processing
The right to data portability
The right to withdraw consent at any time
The right to lodge complaints with a regulatory body
Third-Party Links and Services
- Our website may contain links to third-party websites, services, or applications that are not operated or controlled by vdoarts. These links are provided for your convenience and informational purposes only. When you click on these links or engage with third-party content, you are interacting with a separate entity that may have its own privacy policies and practices. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.
We do not endorse or make any representations regarding third-party websites. Your use of third-party services is at your own risk, and you should exercise caution before sharing any personal information on external platforms. Please note that third-party links may include advertising networks, video hosting platforms, payment processors, or social media integrations.
We work hard to ensure a safe browsing experience on vdoarts, but you are responsible for the choices you make outside our platform. Always verify the trustworthiness of third-party services before disclosing your data.
Examples of third-party services include:
Embedded YouTube or Vimeo videos
Paddle payment gateway
External resources or blogs
Linked social media accounts
Affiliate marketing or sponsored links
International Data Transfers
- As a global platform, vdoarts may process and store your information in countries other than your own. This can occur when we use cloud services, third-party providers, or when you access our services from outside your country. While data protection laws vary by jurisdiction, we take all necessary steps to ensure your data receives a high level of protection regardless of where it is processed.
Whenever we transfer personal information internationally, we rely on recognized legal mechanisms such as Standard Contractual Clauses (SCCs), adequacy decisions, or your explicit consent. Our service providers are carefully chosen for their commitment to secure processing and adherence to privacy regulations.
By using our services, you acknowledge that your data may be transferred to and processed in jurisdictions outside your home country. We strive to protect your information during such transfers in line with applicable legal requirements.
Our international data protection practices include:
Use of GDPR-compliant cloud infrastructure
Contracts with third parties that mandate data protection
Transparent disclosures in our privacy policy
Encryption of sensitive data in transit and at rest
User rights enforcement regardless of location
Account Access and Deletion
You are entitled to access, modify, or delete your account and associated data at any time. Within your user dashboard, you may update personal details, change communication preferences, or deactivate your account. If you’d like to fully delete your account and all associated data, you can send a request to our support team.
Upon receiving a deletion request, we will remove your personal data from our systems unless retention is required for legal or contractual reasons. Please note that some residual information may remain in archived backups for a limited period but will be securely isolated and eventually purged.
We respect your control over your data and make the process as simple as possible. Deleting your account means you will no longer have access to previously purchased services, saved preferences, or content uploaded to our platform.
Account management options include:
Editing profile details (name, email, preferences)
Downloading your data upon request
Submitting deletion requests to support@vdoarts.com
Revoking marketing email consent
Removing linked third-party accounts
Children's Privacy
vdoarts does not knowingly collect or solicit personal information from children under the age of 13. Our platform and services are intended for a general audience, and we take proactive steps to block underage access. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can promptly delete the data.
We strongly encourage parents to monitor their children’s online activity and educate them about safe internet use. Users must confirm their age when creating an account, and any suspicious activity related to minors is investigated thoroughly.
If we learn that we have inadvertently collected personal data from a child under 13, we will take immediate action to remove it and suspend the associated account. We also comply with relevant child protection laws such as COPPA (Children’s Online Privacy Protection Act).
Our approach includes:
Preventing underage registration via age checks
Blocking access to account features for minors
Providing parental reporting channels
Cooperating with legal authorities
Ensuring all content is family-safe by default
Behavioral Tracking and Analytics
- We use various tools to collect behavioral data to improve our platform. These may include Google Analytics, Hotjar, or custom solutions that record session data, clicks, scroll depth, and navigation paths. This information helps us identify bugs, optimize performance, and better understand how users interact with our content.
Behavioral data is generally anonymized or aggregated and does not identify you personally. However, when combined with other personal data (like account activity), it can help tailor content and user interfaces to suit your preferences. You can disable most tracking tools through browser extensions or settings.
We honor Do Not Track (DNT) settings where feasible and offer cookie consent management in supported regions. All tracking practices align with global privacy standards and are implemented to improve—not exploit—user experience.
We track:
Pages visited and time spent
Click paths and scroll behavior
Errors or loading issues
Device and browser characteristics
Session duration and return frequency
Your Data Protection Rights
Depending on your location, you may have enhanced rights under laws such as the GDPR (EU), CCPA (California), or similar privacy regulations. These laws grant you certain controls over your personal data and provide avenues for redress in case of misuse. At vdoarts, we are committed to upholding these rights and making them accessible to all users, regardless of their geographic region.
We provide clear and simple tools to exercise these rights via your account settings or by contacting our support team. We will verify your identity before processing any requests to ensure the integrity and confidentiality of your data. We will respond to all legitimate requests in a timely manner, typically within 30 days or as required by law.
Your data protection rights may include:
The right to access, correct, or delete your data
The right to restrict or object to certain processing
The right to data portability
The right to withdraw consent at any time
The right to lodge complaints with a regulatory body
Changes to This Privacy Policy
- We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. These updates ensure transparency and keep you informed of your rights and our obligations. Every time we make material changes to this policy, we will revise the “Effective Date” at the top of the page and may notify you via email or on-site notification.
We recommend reviewing this Privacy Policy regularly to stay informed about how we collect, use, and protect your information. Continued use of our services after a policy update constitutes acceptance of the revised terms. If you do not agree with the changes, you may choose to stop using our services and request account deletion.
Reasons we may update our policy:
Legal or regulatory updates (e.g., GDPR amendments)
Introduction of new features or services
Changes in third-party service providers
Enhancements to our data security protocols
Clarification of language for better understanding
Contacting Us About Privacy
- If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, we encourage you to contact us directly. Our support team is trained to handle privacy-related issues and will work diligently to resolve your inquiry as promptly as possible. Clear communication allows us to better serve your needs and protect your information.
You can reach out via email, support ticket, or through your account dashboard. When contacting us, please provide sufficient details to help us verify your identity and understand your concern. We will handle your request in accordance with applicable data protection laws.
Contact details:
Email: support@vdoarts.com
Subject line: “Privacy Inquiry – [Your Topic]”
Include your username or account email
Expected response time: within 7 business days
Additional verification may be required for data access or deletion
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements. The exact duration varies based on the type of data and the reason it was collected. Once data is no longer needed, we securely delete or anonymize it.
Some data may be retained for internal analysis, fraud prevention, or backup purposes, but we take great care to restrict access and prevent misuse. We continuously review our data retention practices to ensure they are aligned with privacy standards and user expectations.
Our data retention guidelines include:
Transaction data: retained for up to 7 years for financial compliance
Account data: retained while your account is active
Backup logs: kept securely for 30–90 days
Anonymized analytics: retained indefinitely
User requests: documented and retained for accountability
Consent and Withdrawal of Consent
When you use vdoarts, you consent to our collection, use, and processing of your data as outlined in this Privacy Policy. Your consent may be explicit (e.g., checking a box or signing up) or implied through continued use of the service. We only process sensitive data where we have obtained your explicit consent or where allowed by law.
You may withdraw your consent at any time, either by adjusting your account settings or by contacting us directly. Withdrawal of consent will not affect the legality of data processing prior to the withdrawal. However, some features may become unavailable if we no longer have permission to process necessary information.
Ways to manage your consent:
- Modify privacy settings in your account dashboard
- Unsubscribe from marketing communications
- Disable cookies through your browser
- Revoke permissions granted to third-party apps
- Contact: support@vdoarts.com for assistance
