Payment Policy – VDO Arts
Full Payment Required Before Work Begins
We require full upfront payment before starting any work. This helps us reserve our time, stay focused on your order, and reduce project delays. Once payment is received, your order is placed in our active queue.
To clarify:
We do not accept pay-later deals
Full payment confirms your order and priority
Projects without payment will not begin
Secure Payments Through Paddle
We use Paddle, a trusted global payment gateway used by top software and digital companies. Paddle keeps your financial data encrypted and ensures every transaction is safe.
With Paddle, you benefit from:
End-to-end encryption for all transactions
Fraud protection and compliance with global billing laws
Trusted processing with 24/7 monitoring
Accepted Payment Methods
We accept most major global payment methods through Paddle. You can choose whichever works best for you.
Available options include:
PayPal
MasterCard
Visa
American Express
Payoneer-linked debit or credit cards
Local payment methods (based on country)
You don’t need a Paddle account—just pay and go.
Fixed and Transparent Pricing
We don’t believe in hidden fees or surprise charges. All prices are confirmed before we begin. You’ll always know the total cost upfront, with no last-minute additions.
Why this matters:
Keeps your budget clear
No upselling or secret extras
Every penny is accounted for
Instant Invoice via Email
After successful payment, Paddle immediately emails you an official invoice. This includes all billing information, project title, total paid, and payment method.
The invoice helps you:
Keep records for tax/business purposes
Track your digital service purchases
Have proof of every transaction
No Use of Copyrighted Content
We do not use unlicensed videos, music, or images. Everything we create is either original or fully licensed, which protects your brand and avoids copyright strikes.
This means:
Your content will be safe on YouTube, Instagram, Facebook, etc.
You won’t get copyright flags or DMCA complaints
We protect your legal and professional image
Only Original or Licensed Materials Used
Our video editors and designers only work with authentic content. We never “borrow” or steal elements from other creators.
Sources we use:
Royalty-free music libraries
Licensed graphic platforms (e.g., Envato, Freepik)
Our own original designs and animations
Money-Back Guarantee (3 Days)
If you’re unhappy with the final delivery and we can’t resolve it via revision, you are entitled to a 100% refund within 3 working days after delivery.
Refunds apply when:
The project doesn’t match the brief
The work doesn’t serve your business purpose
We fail to deliver on promised quality
Conditions for Refunds
Refunds are valid only if the work hasn’t been accepted or used. If you’ve downloaded or published the final file, refunds are no longer possible.
Valid refund conditions include:
Project mismatch
Technical errors caused by us
Missed deadlines (if pre-agreed)
No Refunds After Approval or Use
Once you approve the final result or begin using it (e.g., publish online), the order is considered complete. Refunds will not be issued after this point.
This protects both our business and our intellectual work. We ask that you:
Check everything carefully before approval
Request changes if needed, before marking complete
Free Revisions Offered First
We offer free revisions (limited by project type) before considering refunds. Most client issues are solved with just a few adjustments.
Revision rules:
Must relate to original brief
No major direction change after delivery
Reasonable number of revisions per package
Refund Processing Time
Eligible refunds are processed within 3 working days. However, banks or gateways (like PayPal or card providers) may take 3–7 days to return the amount to you.
We notify you with:
Confirmation email
Transaction ID
Estimated arrival time
We Don’t Accept Partial Payments
To avoid confusion and risk, we do not offer 50/50 or milestone payments. Every project begins only after full payment.
This ensures:
Fairness to both sides
Zero delays or doubts
Streamlined workflow
No Work Starts Without Payment
Even small jobs or revisions must be paid for before work begins. This keeps our schedule clean and helps us manage time properly across all clients.
Benefits include:
No fake or half-confirmed orders
100% client commitment
Professional workflow from start to end
Project Timeline Starts After Payment
Deadlines are based on when both payment and clear instructions are received. Delays in either will shift the timeline accordingly.
To help avoid delays:
Share all project details upfront
Pay quickly to reserve your slot
Respond promptly during editing
Order Can Be Cancelled Before Work Begins
If you change your mind before we start, you may cancel for a full refund—no questions asked.
However:
Once editing or design begins, cancellation isn’t allowed
Inform us early if you’re unsure
We Deliver Only Digital Services
Everything we create is delivered digitally via email, Google Drive, or your preferred platform. We don’t send physical items, so there are no shipping charges.
All files are:
Delivered in high-quality formats
Uploaded to secure cloud storage
Accessible anytime
Taxes and VAT Managed by Paddle
Paddle automatically handles tax collection for your country. This means you don’t need to worry about VAT, GST, or digital service tax.
Invoices show:
Tax breakdown
Country-specific charges
Accurate billing for businesses
Payment Confirmation (If Needed)
If you’re unsure whether your payment went through, simply contact us. We’ll verify the transaction on our end and confirm your order status.
Tips:
Send payment screenshot
Double-check your email inbox/spam
Contact our team for any confusion
Need Help with Payment or Billing?
We’re always available to assist with payment-related issues. Whether you’re confused about tax, billing, refund status, or invoice tracking—we’re here to help.
Contact us anytime via:
Email: support@vdoarte.com
We usually reply within 24 hours.
